Tenant Frequently Asked Questions

Why choose Mellen Investment Company?

Former tenants ask for us by name because of something we call the “Mellen Difference!” And, one of our favorite ways to meet new residents is through our Tenant Referral Program: “Love Where You Live” which is a fun and rewarding way for current residents to refer their friends and family! We have a professional, fully-staffed maintenance team which is able to provide quick-response to any maintenance issue. We have an expert property management team, who work for and report directly to the owners. And our owners are active in the business and live and support the local community. It makes for an unbeatable combination of people committed to making our residents’ experience the best it can be!

OK, so how do I become a tenant?

If you are interested in living with us, contact us at pm@melleninvestment.com to schedule a visit to one of our great properties. Available units can be seen on the Properties page of this website. If you find one that is right for you, all residents 18 years or older will need to complete an online application, including paying the application fee. If the applications are all approved, we will prepare a lease agreement and other move-in documents for you to sign. Once they are signed and initial rent and security deposits are paid, you’ll be ready to move in!

Is smoking allowed in the property? Pets?

All our units are non-smoking. We will allow pets and service animals at many of our apartments and townhomes, and always in accordance with law. If you would like to bring a pet or service animal into your unit, please contact us so we can make sure your unit is pet-friendly and we can talk to you about the special requirements and costs associated with bringing one into a unit.

When is rent due?

Rent is due on the 1st day of the month and late after midnight on the 1st, but we give you a grace period until the 4th. If your rent is not received in our office by 5:00 pm on the 4th day of the month, your account will automatically be charged a late fee.

How to I report a maintenance concern?
The best way to make sure little problems don’t become big ones is to report them right away so we can address them. If you do have a maintenance concern, please e-mail a description of the problem to pm@melleninvestment.com. Please include your name, phone number, address and details regarding the matter. It is helpful if you also attach photos or video.

If the maintenance concern is considered an emergency (for guidance, please see the answer to the next FAQ), please call or text (907) 748-9969. Leave a message with your name, a description of the emergency and a good contact number. Please contact Mellen rather than repairing a maintenance problem yourself.

What is considered an emergency?
An emergency is a maintenance problem that will cause an immediate health or safety hazard to someone at the property or when there is such imminent danger of damage to property that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or no heat in the middle of winter. If there is a gas leak, call the gas company in your area first. If there is a power outage call the electric company in your area first to see if there is a general power outage in the area. If there is an unplanned water outage, call the water company to see if there is a general outage in the area.
Can’t get in to my unit, I lost my keys, what should I do?
You can call a locksmith at your own expense or e-mail pm@melleninvestment.com. A staff member will respond to your request during business hours and arrange to have your unit rekeyed at your expense.
My neighbor plays loud music late at night, what do you suggest?
As a first step, if your neighbor is violating our community rules, we always suggest first talking to your neighbor in a friendly tone. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this, and the behavior continues, please let us know at pm@melleninvestment.com and will contact the neighbor. If the behavior continues, please let us know again. If there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.
Someone is parked in my parking space, what do I do?
Leave a kind note to your neighbor letting them know. If the car is not moved within an allowable time then call the office during business hours for help.
How do I log into the Tenant Portal if I forgot my password?

Click on the orange Tenant Portal link in the top right corner of this page.  Enter your e-mail address. Click the “Forgot your password?” link directly below the password entry line.  The resident portal will e-mail a temporary password to you.  Use this temporary password to access your account, then change your password to something of your choosing.  You may want to record the new password for future reference.

It is important to use the e-mail address you provided at move-in.  If your e-mail address has changed, please e-mail pm@melleninvestment.com.

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Looking for more information?

Contact Mellen Today
Office Hours

M-F | 9:00 AM – 5:30 PM

Give Us a Call

(907) 563-5121 - General Office Inquiries
(907) 921-3800 - Property Manager

Our Address

2627 C Street, Ste. 100, Anchorage, AK 99503